Extremely pleased with the 2 pools these guys did for us recently - Amazing service and a heap cheaper and better quality in comparison to what the builder quoted on with his preferred pool builders. - I would highly recommend Graham & Chris and the team - thanks guys 🙂
What a great experience! Justine, Derek and Kelly have been extremely helpful and nothing was too much. Friendly, responsive and quick to offer solutions. Looking forward to the next time I need my pool serviced!
“We have continued our business with Concept Pools since Derek and Justine took over in 2019. We have dealt with Concept Pools for the last 7 years and from our perception the transition in ownership has been seamless. Our specific requests for our complex pool continue to be dealt with promptly, courteously and efficiently.”
“We have used Concept Pools for all our pool needs at Leeward Apartments, with a lap pool, lagoon pool and heated spa, we rely on their expertise and strong customer service record, delivering our chems same day. Our pools here are the focal point of the entire complex, and Derek and Justine of Concept pools continue to win our support with fast and professional service. We will continue our 10 year working relationship with them.”
Resident Unit Manager | Leeward Apartments Kawana Island
"We use Concept Pools for all of our pool maintenance needs and Derek and Justine are a pleasure to work with. The service they offer for general maintenance and also for emergency situations has been outstanding and they really know their pool business. They offer competitive pricing, with quality products and we recommend Concept Pools highly for all of your pool needs."